Help

Guests

Is it free?

Yes. Tickets are free and there are no fees.

Do I need an app or an account?

No. Open the link the host sent, type your name and phone number, and tap Get ticket. No download, no password, no code.

How do I find my ticket again?

Open the link from the text again, or open joindoorlist.com on the same phone: tickets you opened show up under Your tickets. Adding the ticket to your Home Screen keeps it one tap away.

When do I see the address?

At the time the host picked. Until then it isn't sent to your phone at all. Keep the ticket page; it updates itself.

Does my ticket work with no signal?

Yes, once you've opened it with signal. Turn your brightness up at the door.

Can I screenshot it or send it to a friend?

Each ticket works once: the first scan wins, so a copy gets turned away. If the host allows plus ones, add your friend from your ticket page and they get their own.

My phone died at the door.

The door can find you by name in the scanner, or on the host's printed list.

Who sees my phone number?

Only the host and the co-hosts they allow. It's deleted 30 days after the event. See the Privacy Policy.

Hosts

How do I make an account?

Fill in your event and tap Publish. Pick a username and confirm with Face ID or Touch ID. That's a passkey: no email, no password.

How do I sign in on another phone?

Passkeys sync through iCloud Keychain on iPhone and Google Password Manager on Android. Tap Sign in with passkey.

I lost every device with my passkey.

Since there's no email on the account, we can't recover it yet. Email us and we'll help where we can.

Who can scan at the door?

You, co-hosts with door access, or anyone you give a Door PIN or scanner link (Door tab). One phone scans at a time; another can take over.

What if there's no signal at the door?

Open the scanner once with signal and wait for "Ready, works offline". After that it scans with none and uploads when the signal comes back.

I cancelled a ticket by mistake.

On the Guests tab, tap Undo cancel on that guest.

Something wrong?

Report an event or a bug at doorlist.help@gmail.com. Rules for events are in the Guidelines.